Consultation
With our broad range of experience and expertise within the Telephony & IT industries, we can provide you with sound advice for your organisation.
With our broad range of experience and expertise within the Telephony & IT industries, we can provide you with sound advice for your organisation.
If your Company wants to reduce up to 80% of its current telephony costs, it can do that by implementing VoIP and SIP trunking services.
Telephone Payments is an automated telephone payment system enabling your customers to pay a bill from a landline or mobile telephone 24 hours a day, 7 days a week.
Consulting, Design, Development, Programming, Testing, Implementation & Management of IVR System.
Businesses running in fast-paced industries look to call center outsourcing partners to help them solve business challenges that take attention away from core competencies. Tight budgets, the competitive war for talent and fluctuating market conditions make it difficult to keep business running smoothly. Help Desk Solutions; Customer Support; Technical Support; Back Office; Finance & Accounting
We sell all kinds of Computer Telephony hardware from top vendors, including servers, IP telephones, VoIP adaptors, network switches, modems etc. All product with options for co-finance.
Audio & Video Conferencing is a flexible, easy-to-use video conferencing solution that enables your business to hold video conferences with voice, video and content sharing without additional software.
All incoming and outgoing calls from your phone number are recorded to an in-house server. You can record all of your incoming lines, or select specific channels to record depending on your shifts and agent seating. All calls are recorded in a highly compressed format without sacrificing quality.
Our automated messaging service is the ideal solution when you need to contact people quickly, no matter where they are. Send automated emergency notifications or routine, day-to-day messages via voice or text – from any touchtone phone or web-connected computer.
We can provide you with an International Virtual DID(Direct Inward Dialing) for your IP PBX or your own SIP enabled device. You get a real, recognizable local phone number from over 2000 Cities and 50 Countries. Callers pay local rates for the call.
This service gives you the opportunity to purchase a virtual fax, and each received a fax, you get in an electronic form in your email inbox, without additional investment in hardware.
We can provide you Macedonian numbers with unlimited capacities and series of numbers, as well as favorable prices for fixed and mobile networks in Macedonia.
Your business needs scalability, control, and customization from a phone system that is loaded with advanced Unified Communication features, but still affordable. Our IPPBX solutions delivers every time! With a wide range of appliances that provide support for up to 600 users, and interface cards to connect to the PSTN, this Unified Communications solution provides the necessary power and connectivity for any SMB.
Great business phone service is just the beginning. Bubing gives you far more than traditional PBX systems, at a fraction of the cost.
Read MoreCustomer service plays an important role in business. Having an excellent customer service not only improves a company’s image, but also builds customer loyalty and drives sales. And as competition in business gets stiffer each day, customer support outsourcing can be a strategic asset that will serve as your competitive edge among thousands of companies out there.
Whether you’re a small or a multi-national company, you need to have a well-established and highly competitive customer service base and hiring a reputable call center outsourcing company such as Infinit Contact is a way to achieve gratifying customer service.
Having our Contact as your call center outsourcing company can increase the quality, performance, and productivity of your business. We have call center outsourcing solutions from Inbound and Outbound Services, to Social Media and Call Management System, and Back Office and Data Entry that can be tailored to your specific requirements and can help you have a streamlined contact center.
Our Contact understands that you have to be there for your customers whenever they need you, day or night. We are available 24/7 to take care of them and have trained our people to speak in your brand’s voice and maintain values when communicating with your customers. We have competent call center outsourcing agents equipped to communicate with you and your customers in a personal yet professional manner resulting to better customer relationship. As we handle your contact center necessities, you will be able to focus on your core business.
Since our inbound call center agents will be at the front-end of your business, we make sure that they receive extensive training to maintain, upgrade and update their skill sets. Our Contact also implements a performance management system that includes tracking performances on a daily basis in order to align agents with your unique call center outsourcing requirements. In accordance to our high quality objectives, we will continually coordinate with you to improve our job. With this, our Contact has gained a reputation as a world-class outsourcing company committed to excellence.
We has also invested on a robust and flexible technological infrastructure that will support our call center outsourcing services. To guarantee no downtime or disruptions in operations, we regularly maintain our state-of-the-art facilities. Furthermore, we are committed to uphold our client’s trust by certifying that every bit of information is secured and kept confidential as attested to by ISO 27001:20015 ISMS system. We also have complete and controlled access to our facilities to minimize risk of unauthorized forces.
Customer service is the backbone to the success of every business. Our Contact knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. Our outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns.
Our Contact’s Call Management System (CMS) IT solutions enables contact center companies to efficiently manage inbound and outbound calls and to monitor and analyze every activity and information for the improvement of business processes.
Specifically designed for contact center businesses with high call volume and complex call center operations, our Contact’s CMS IT solutions helps businesses identify operational contact center issues and immediately resolve them.
Back office processing eats up a lot of time and resources for contact centers. Spiraling volumes of data consume operations and personnel, causing major delays. When not addressed properly, these delays pile up and may become a bottomless pit of work waiting to be processed. It’s not a good situation for any contact center.
One way of keeping things on track and avoiding that bottomless pit is through outsourcing back office support services, one of the safest and most effective solutions you can invest in. What’s more, with today’s advances in technology, back office support is that much more accessible to small and medium-sized businesses.
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We are company where you can choose a wide selection of IP PBX systems based on open source projects.
No need to chase down phones from one provider, local and long distance calling plans from another, and features from somewhere else. Get it all in one place.
Monitor and manage all calls through the supervisor dashboard to view individual agent performance. Enhanced reporting allows you to identify peak times and staff accordingly.