Consultation
With our broad range of experience and expertise within the Telephony & IT industries, we can provide you with sound advice for your organisation.
ABOUT BUBING
We are a team of highly qualified professionals who design and implement solutions in a data network, voice and video infrastructure. In partnership with leading and innovative companies and service providers offer solutions that will optimize the company's costs and increase company image and productivity in the field of telecommunications.
What we do
We offer smart telecommunications solutions for your business. We create inovate ways to make communication easy.
SIP TRUNKING
If your Company wants to reduce up to 80% of its current telephony costs, it can do that by implementing VoIP and SIP trunking services.
TELEPHONE PAYMENTS
Telephone Payments is an automated telephone payment system enabling your customers to pay a bill from a landline or mobile telephone 24 hours a day, 7 days a week.
INTERACTIVE VOICE RESPONSE
Consulting, Design, Development, Programming, Testing, Implementation & Management of IVR System.
Business Process Outsourcing
Businesses running in fast-paced industries look to call center outsourcing partners to help them solve business challenges that take attention away from core competencies. Tight budgets, the competitive war for talent and fluctuating market conditions make it difficult to keep business running smoothly. Help Desk Solutions; Customer Support; Technical Support; Back Office; Finance & Accounting
HARDWARE SALES & INSTALLATION
We sell all kinds of Computer Telephony hardware from top vendors, including servers, IP telephones, VoIP adaptors, network switches, modems etc. All product with options for co-finance.
AUDIO & VIDEO CONFERENCING
Audio & Video Conferencing is a flexible, easy-to-use video conferencing solution that enables your business to hold video conferences with voice, video and content sharing without additional software.
CALL RECORDING
All incoming and outgoing calls from your phone number are recorded to an in-house server. You can record all of your incoming lines, or select specific channels to record depending on your shifts and agent seating. All calls are recorded in a highly compressed format without sacrificing quality.
VOICE AND TEXT MESSAGING
Our automated messaging service is the ideal solution when you need to contact people quickly, no matter where they are. Send automated emergency notifications or routine, day-to-day messages via voice or text – from any touchtone phone or web-connected computer.
INTERNATIONAL DID
We can provide you with an International Virtual DID(Direct Inward Dialing) for your IP PBX or your own SIP enabled device. You get a real, recognizable local phone number from over 2000 Cities and 50 Countries. Callers pay local rates for the call.
VIRTUAL FAX
This service gives you the opportunity to purchase a virtual fax, and each received a fax, you get in an electronic form in your email inbox, without additional investment in hardware.
MACEDONIAN NUMBERS
We can provide you Macedonian numbers with unlimited capacities and series of numbers, as well as favorable prices for fixed and mobile networks in Macedonia.
IP PBX SOLUTIONS
Your business needs scalability, control, and customization from a phone system that is loaded with advanced Unified Communication features, but still affordable. Our IPPBX solutions delivers every time! With a wide range of appliances that provide support for up to 600 users, and interface cards to connect to the PSTN, this Unified Communications solution provides the necessary power and connectivity for any SMB.
- Get advanced phone features.
- Collaborate freely.
- Go mobile and global.
- Enjoy phenomenal savings.
Great business phone service is just the beginning. Bubing gives you far more than traditional PBX systems, at a fraction of the cost.
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HOSTED IP PBX
With a hosted VoIP phone system, only the phones are located in your office. The costs and responsibility of powering, maintaining, and supporting the phone system are covered by Bubing and managed remotely. You only pay for the services that you need on a per user basis, and you can even lease the phones as well.
Call Centre Solutions & Outsourcing
By providing cost-efficient and reliable contact center outsourcing solutions, we make it easier for you to achieve and exceed customer expectations. Focus on what you do best. We'll take care of the rest.
Customer service plays an important role in business. Having an excellent customer service not only improves a company’s image, but also builds customer loyalty and drives sales. And as competition in business gets stiffer each day, customer support outsourcing can be a strategic asset that will serve as your competitive edge among thousands of companies out there.
Whether you’re a small or a multi-national company, you need to have a well-established and highly competitive customer service base and hiring a reputable call center outsourcing company such as Infinit Contact is a way to achieve gratifying customer service.
Having our Contact as your call center outsourcing company can increase the quality, performance, and productivity of your business. We have call center outsourcing solutions from Inbound and Outbound Services, to Social Media and Call Management System, and Back Office and Data Entry that can be tailored to your specific requirements and can help you have a streamlined contact center.
Our Contact understands that you have to be there for your customers whenever they need you, day or night. We are available 24/7 to take care of them and have trained our people to speak in your brand’s voice and maintain values when communicating with your customers. We have competent call center outsourcing agents equipped to communicate with you and your customers in a personal yet professional manner resulting to better customer relationship. As we handle your contact center necessities, you will be able to focus on your core business.
Since our inbound call center agents will be at the front-end of your business, we make sure that they receive extensive training to maintain, upgrade and update their skill sets. Our Contact also implements a performance management system that includes tracking performances on a daily basis in order to align agents with your unique call center outsourcing requirements. In accordance to our high quality objectives, we will continually coordinate with you to improve our job. With this, our Contact has gained a reputation as a world-class outsourcing company committed to excellence.
We has also invested on a robust and flexible technological infrastructure that will support our call center outsourcing services. To guarantee no downtime or disruptions in operations, we regularly maintain our state-of-the-art facilities. Furthermore, we are committed to uphold our client’s trust by certifying that every bit of information is secured and kept confidential as attested to by ISO 27001:20015 ISMS system. We also have complete and controlled access to our facilities to minimize risk of unauthorized forces.
Customer service is the backbone to the success of every business. Our Contact knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. Our outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns.
- Customer Satisfaction Survey
- Market Research / Business Intelligence
- Lead Qualification
- Performance Reviews and Quality Assurance
- Customer Retention
Our Contact’s Call Management System (CMS) IT solutions enables contact center companies to efficiently manage inbound and outbound calls and to monitor and analyze every activity and information for the improvement of business processes.
Specifically designed for contact center businesses with high call volume and complex call center operations, our Contact’s CMS IT solutions helps businesses identify operational contact center issues and immediately resolve them.
Back office processing eats up a lot of time and resources for contact centers. Spiraling volumes of data consume operations and personnel, causing major delays. When not addressed properly, these delays pile up and may become a bottomless pit of work waiting to be processed. It’s not a good situation for any contact center.
One way of keeping things on track and avoiding that bottomless pit is through outsourcing back office support services, one of the safest and most effective solutions you can invest in. What’s more, with today’s advances in technology, back office support is that much more accessible to small and medium-sized businesses.
Our Portfolio
Our clients have generated some of the most remarkable results in the industry. We’re proud to showcase some of the creative, save-cost, voip telecommunications solutions that have propelled our clients to outperform their competition. We have ideas and solutions to grow and optimize your telecommunications with latest technology. Browse a selection of our work. Get inspired. And create more happy customers today!
Our Featured Works
Cost savings. Optimization cost solution. Effective and integrated solutions. Strong Security. Goal-oriented interactive user experiences. Increased company image. Powerful functionality and productivity. These are just a few of the qualities our clients can expect from Bubing. Below are some featured works we have done for our clients, and stories of other services we have provided.
Inovate ways to make communication easy
Our Portfolio
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BIG FEATURES, BIG SAVES
Productivity and Saves using our services and solutions...
OUR SERVICES
Our products and services bring together our local and international expertise – all designed with our customers, and their customers in mind.
IP PBX
We are company where you can choose a wide selection of IP PBX systems based on open source projects.
CloudPBX
No need to chase down phones from one provider, local and long distance calling plans from another, and features from somewhere else. Get it all in one place.
CALL CENTRE
Monitor and manage all calls through the supervisor dashboard to view individual agent performance. Enhanced reporting allows you to identify peak times and staff accordingly.